WEST PLAINS, MO- Good News for West Plains City Utility Customers! Beginning on Wednesday, November 19th; West Plains City Utilities will transition to a new and improved online payment system.
With the new system, customers need to know the following:
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- Customers will have to create a new account setup once the launch date arrives.
- If you are a paperless customer, this means you will need to verify that paperless settings transitioned correctly after the launch and account setup
- Auto-Pay users will need to re-enter their payment information and re-enable Auto-Pay in the system
- Customers can enjoy reduced transaction fees for lower payments.
- Before Wednesday November 19th; Customers will need to login to the current system (Invoice Cloud) and download any past involvement that you would like to keep- these items will not transfer automatically.
A link to the new system and further details will be provided shortly. Check back on The West Plains City Utilities page for more information.
West Plains City Utilities would like to thank their customers for their patience as they look forward to providing a streamlined payment experience.
Those with questions can contact West Plains City Utilities at utilities@westplains.gov.
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